Data management

1. Introduction

We are delighted that you are interested in our agency, Our management attaches great importance to data protection. Use of the website is usually possible without providing personal data. However, if you want to use any of our company’s special services via our website, we may need to process your personal data. If so, and there is no legal basis for the processing, we will generally ask for the data subject’s consent.
To use the services provided by, you must accept this data protection statement.

2. Governing Law

Our website is governed by the New Federal Act on Data Protection (nFADP)

3. What personal data can we store and process?

In our system, we create personal profiles for current and potential clients, partners and freelancers. These profiles mainly include contact details which visitors to our website enter themselves or provide us with during direct contact. These data are as follows:

  • Name
  • Address(es)
  • Email Adress(es)
  • Website URLs
  • Telephone numbers

As required, we also record important data for processing orders and client tracking, for example:

  • Documents we process and translate
  • Notes on consultancy sessions
  • Log files on system actions linked to orders in the client profile

For security reasons, we may also store the IP address and the time and date so we can fight abuses like identity theft where necessary.
And finally, newsletters may contain graphs and links which enable us to record for each person if the recipients have opened a particular newsletter and on which links they have clicked.

4. Where do we store these data?

Our website is hosted in Switzerland. For each access to the website, standard web server log files may contain the following data:

  • IP address
  • Date
  • Time
  • Browser request including the origin of the request (called referrer)
  • The user agent which supplies information on the type of browser used – in particular the language, version and operating system – is also important.

In addition, the log files which record errors and function calls may also contain user data. Log files help us to identify technical problems and ensure security. We erase all log files within 365 days.

5. What do we use the data for?

We use the collected data for:

  • Processing current orders
  • Customer care and advice
  • Sales analysis (with or without personally identifiable information)
  • Website traffic analysis

To this end, we may also transmit the data to third parties, that is, our freelance translators or a newsletter tools provider who may need the data to process your orders or send our newsletter. However, we only transmit data when necessary within the clearly defined, stipulated framework and never for independent use by third parties.

6. How do we guarantee data protection?

We have taken various physical and technical security measures linked to the processes to protect your data from loss, theft and unauthorised access. However, because the data is communicated electronically, we cannot guarantee 100% confidentiality.
As a client, you are responsible for the safety of your login details and your email account.

7. Which services do third parties manage for us?

To accomplish the daily tasks of writing and translating texts, we collaborate with partner companies and our network of freelancers, composed of writers, translators, editors, proofreaders and other specialists (graphic designers, etc.) We only send them the documents they need to carry out their clearly defined task, and none of our clients’ personal data.
It is important for you to know that all our partners have signed a privacy policy and are under an obligation to keep secret all the personal data and information they encounter in the context of executing their work.

8. How do we use cookies?

What are cookies?
Cookies are small files that websites put on your computer while you are browsing.

Why do we use this technology?
We use cookies to provide, measure and improve our services in a variety of ways. The uses of cookie technology by the translation agency include:

  • recording your settings
  • protecting against spam and abuse
  • prospecting for specific target groups with online and offline marketing

Are there also third-party cookies?
Yes, there are. The integrated Google Analytics uses a cookie so that we can follow your browsing behaviour on the websites. The same thing happens if you reach our site via our advertisements on Google AdWords.

How can you stop cookies from being stored?
Google provides a browser Add-on which enables you to disable recording in Google Analytics. And in your browser, you can define the settings so that cookies can only be stored with your consent and only in individual cases. We also ask you to make your personal choice when you access our website.

9. What are your rights as a data subject?

All internet users who visit our website and other individuals can ask us whether their personal data have been processed and if so, which. You also have other rights. In particular, you are entitled to:

  • ask for the processing of your personal data to be restricted.
  • ask for a copy of your personal data.
  • have your personal data corrected, erased (right to be forgotten) or blocked.
  • revoke consent.
  • object to the processing of your personal data.

The people whose personal data we process are entitled to complain to a competent data protection authority. The Data Protection Authority in Switzerland is the Federal Official for data and information protection (Préposé fédéral à la protection des données et à l’information – PFPDT).

10. Concluding Information

Newsletter: If you have agreed to receive the newsletter, you can unsubscribe at any time via each newsletter email or by contacting us at

Website: Access to our website – as with any use of the Internet – is subject to general mass surveillance, without distinction and regardless of any suspicion by security authorities in Switzerland, EU, USA and other countries.